Selling art online is a sensitive topic. All images
of a work cannot ultimately provide 100% certainty as to whether
the desired properties actually work as the
own imagination. This discourages many art lovers from
Online trading.

But that doesn't have to be the case, we thought. We give our
articles and works a robust, reusable packaging. They
can use these to return the article if you don't like it
to pack it up and send it back to us.

You have 14 days to decide. The return will also be
You will not be charged anything. As soon as the item has been received by us undamaged
we will refund the purchase amount without deductions within 14 days to
Transfer money back to your account.

Our primary goal is safe shipping, so your work reaches you undamaged. However, we attach great importance to using natural materials that undergo natural decomposition processes without harming the natural cycle.

Unfortunately, we have to resort to plastic film for waterproof packaging. However, there are newer, more ecologically and naturally based developments that we are pursuing and would like to implement.

If you are not satisfied with a packaging solution or have a better suggestion, please share your opinion and ideas with us. This is the only way we can achieve improvements more quickly.

Typically, an item is shipped the same day it is ordered. However, this is not always possible for larger, more delicate, or fragile pieces.

Please keep in mind that we sell many unique items with unique dimensions and unique requirements, so we rarely have any packaging in stock and must first procure it. Therefore, it may be possible that we won't be able to ship for several weeks.

Once we've dispatched the item, we'll automatically notify you. How long it will take until you receive the item depends on the delivery company.

Please let us know if you were dissatisfied with the shipping process or anything else, but also give us positive feedback if everything was to your satisfaction.

All goods valued at more than €200 are shipped insured. We ask that you also return the goods insured if you have already received an insured shipment from us.

You have 14 days to return the item without giving any reason.

In principle, Johann Franki offers a timeless, uncertificated repurchase of his works on credit. In this case, please contact him directly at joh.franki@malamadita.de